Last updated: 06 August 2025
1. Who we are & how to contact us
Vida Leisure Group (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For any privacy-related questions or requests, please contact us at: webteam@vidaleisuregroup.com
2. What personal data we collect
- Information you provide: name, email address, phone number, reservation or event details, feedback, or any other information submitted through contact forms, email, or bookings.
- Automatically collected: IP address, browser type, device details, pages visited, and site usage information via cookies and analytics tools.
3. How we use your data
- To manage bookings, reservations, and event participation.
- To respond to enquiries and provide customer support.
- To send you promotional communications (if you have opted in).
- To monitor and improve our services and website experience.
- To detect and prevent fraud or misuse of our services.
4. Sharing your data with third parties
We may share your personal data with trusted third-party providers such as payment processors, booking platforms, marketing systems, hosting providers, and analytics services, solely to support our operations. We do not sell your personal data. Data may also be shared to comply with legal obligations.
5. Cookies and tracking
We use cookies and similar technologies to understand how visitors interact with our website, enhance functionality, and personalise content. Upon your first visit, you can accept or decline non-essential cookies. Cookie preferences can also be managed through your browser settings.
6. Data storage & international transfers
Your data is stored securely within the UK or EEA. Where data is transferred outside these regions, we use appropriate safeguards, such as Standard Contractual Clauses, to protect your information.
7. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking and communication records may be stored for up to 3 years. Analytics data is generally retained for up to 12 months.
8. Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request erasure of your personal data
- Object to or restrict certain types of processing
- Receive your data in a portable format
- Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact webteam@vidaleisuregroup.com.
9. Children
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe we have done so inadvertently, please contact us so we can delete the data promptly.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.
11. Complaints
If you are dissatisfied with how we handle your personal data, you can contact us directly or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.